Cleaners Edgware Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Edgware provides cleaning services to customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Cleaners Edgware, the provider of cleaning services.

Customer means any individual, business, or organisation that requests or receives services from the Company.

Services means domestic or commercial cleaning and any related services provided by the Company.

Premises means the property or location at which the Services are to be carried out.

Cleaner means any person engaged by the Company to carry out the Services.

Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions.

2. Scope of Services

The Company provides professional cleaning services within Edgware and surrounding areas as advertised by the Company from time to time. The specific scope of work for each booking will be agreed at the time of booking, based on the information provided by the Customer.

Unless expressly agreed otherwise in writing, Services include general cleaning tasks such as vacuuming, dusting, mopping, bathroom and kitchen cleaning, and other standard cleaning activities. Any specialist or additional services, including but not limited to carpet cleaning, upholstery cleaning, end of tenancy cleaning, or deep cleaning, may be subject to separate pricing and terms.

3. Booking Process

Bookings can be made by the Customer through the Company’s approved booking channels. When making a booking, the Customer must provide accurate and complete information about the Premises, required Services, access arrangements, and any special requirements.

The Company reserves the right to refuse or decline any booking request at its sole discretion. All bookings are subject to availability. Any times or dates proposed by the Customer are not confirmed until the Company has issued a booking confirmation.

By confirming a booking, the Customer acknowledges that they have read and accepted these Terms and Conditions. The Company may require a minimum booking duration or minimum charge, which will be communicated at the time of booking.

4. Access to Premises

The Customer is responsible for providing safe and reasonable access to the Premises at the scheduled time of the Services. This includes ensuring that keys, codes, or other access arrangements agreed at the time of booking are available and functional.

If the Cleaner cannot gain access to the Premises at the scheduled time due to an issue within the Customer’s control, the Company may charge a call-out fee or the full value of the booked Services, at the Company’s discretion.

The Customer must ensure that the Premises are safe for work, comply with applicable health and safety regulations, and are free from hazards that could pose a risk to the Cleaner.

5. Customer Obligations

The Customer agrees to:

Ensure that water and electricity are available at the Premises for the duration of the Services.

Provide accurate information regarding the size, condition, and specific requirements of the Premises.

Secure any fragile, valuable, or irreplaceable items prior to the start of the Services.

Notify the Company of any specific cleaning products that must be avoided due to allergies, sensitivities, or surface requirements.

Refrain from giving any instructions to the Cleaner that are inconsistent with these Terms and Conditions or with the agreed Services.

6. Company Obligations

The Company will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions. The Company will endeavour to allocate the same Cleaner to recurring bookings where possible, but cannot guarantee this.

The Company will make reasonable efforts to meet the Customer’s preferred appointment times but reserves the right to reschedule where necessary. Any changes will be communicated to the Customer as far in advance as reasonably practicable.

7. Equipment and Materials

Unless otherwise agreed, the Company will supply basic cleaning materials and equipment required to carry out the Services. If the Customer requests the use of specific products or equipment, this must be agreed in advance and may be subject to additional charges.

The Company is not liable for any damage arising from the use of cleaning products or equipment supplied by the Customer, including where such products are unsuitable for certain surfaces or materials.

8. Pricing and Payments

The price for the Services will be provided to the Customer at the time of booking or prior to commencement of work. Prices may be based on an hourly rate, fixed fee, or other pricing structure as specified by the Company.

All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law.

Unless otherwise agreed in writing, payment is due on completion of the Services or in accordance with any recurring billing arrangement agreed between the Company and the Customer. The Company may require a deposit or prepayment to secure a booking, which will be notified to the Customer at the time of booking.

Payments must be made using the methods accepted by the Company. The Company reserves the right to withhold or cease providing Services if payment is overdue or if the Customer has an outstanding balance.

9. Late Payments

If payment is not received by the due date, the Company may charge interest on the overdue amount at a reasonable rate from the due date until payment is received in full. The Company also reserves the right to recover any costs incurred in pursuing late or unpaid invoices, including legal fees and collection costs.

Continued non-payment may result in cancellation of future bookings and termination of the Agreement.

10. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the notice specified by the Company at the time of booking. If the Customer cancels or reschedules with less notice than required, the Company may charge a cancellation fee up to the full amount of the scheduled Services.

If the Cleaner arrives at the Premises and is unable to carry out the Services due to circumstances within the Customer’s control, this may be treated as a late cancellation and subject to the same charges.

The Company reserves the right to cancel or reschedule a booking where necessary due to staff illness, unforeseen circumstances, or events beyond the Company’s reasonable control. In such cases, the Company will offer an alternative appointment time. Where the Customer does not accept a rescheduled appointment, any prepayments for the cancelled booking will be refunded.

11. Service Quality and Complaints

The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the relevant Services.

Upon receiving a complaint, the Company may request reasonable details and evidence of the issue. Where the complaint is found to be justified, the Company may, at its discretion, offer to re-clean the affected area or provide an appropriate credit or partial refund. This will be the Customer’s sole and exclusive remedy for any claims relating to service quality.

12. Liability

The Company will not be liable for any loss, damage, cost, or expense that is not reasonably foreseeable as a result of the Company’s breach of these Terms and Conditions or its negligence.

The Company’s total liability to the Customer in respect of any claim arising under or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable for the specific Services to which the claim relates.

The Company will not be liable for any loss of profit, loss of business, loss of data, or any indirect or consequential loss or damage arising under or in connection with the Services.

The Company is not liable for wear and tear, pre-existing damage, or defects in the Premises or any item therein. The Customer must notify the Company of any particularly fragile or high-value items before the Services commence.

13. Insurance

The Company maintains appropriate insurance cover in respect of its cleaning services in line with industry standards. Details of the insurance cover can be made available upon reasonable request by the Customer.

14. Waste and Environmental Regulations

The Company will handle waste generated during the provision of the Services in accordance with applicable waste management and environmental regulations.

Unless otherwise agreed in writing, the Company will not remove large quantities of waste, bulky items, hazardous substances, or regulated waste from the Premises. Responsibility for correct disposal of such waste rests with the Customer.

The Customer must inform the Company of any hazardous materials or substances at the Premises prior to the start of the Services. The Company reserves the right to refuse to deal with any waste or materials that it reasonably believes to be hazardous or in breach of applicable regulations.

15. Health and Safety

The Company and its Cleaners will carry out the Services in accordance with applicable health and safety laws and best practices. The Customer agrees to support the Company in complying with such requirements, including by maintaining a safe working environment at the Premises.

The Company may suspend or terminate the Services if the Cleaner considers that the Premises are unsafe or that continuing the work would pose a risk to health, safety, or wellbeing.

16. Keys and Security

If the Customer provides keys or access codes to the Company, these will be handled with reasonable care. The Customer is responsible for ensuring that locks and security systems are in good working order.

The Company’s liability in relation to keys and security is limited to the reasonable cost of replacement keys or locks where loss or damage is directly attributable to the Company’s negligence.

17. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations under the Agreement where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, lockouts, accidents, or public health restrictions.

In such circumstances, the Company may suspend the Services for the duration of the event or terminate the affected booking without liability, subject to refunding any prepayments for Services not provided.

18. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing Services after the date on which the updated Terms and Conditions are made available to the Customer or published by the Company.

Continued use of the Services after any changes take effect will constitute acceptance of the revised Terms and Conditions.

19. Termination

Either party may terminate an ongoing service arrangement by giving the notice period specified in the service agreement or as otherwise agreed in writing. The Company may terminate the Agreement with immediate effect if the Customer fails to pay any amount due, behaves abusively or unreasonably towards the Cleaner or Company personnel, or commits a serious breach of these Terms and Conditions.

Upon termination, the Customer must pay all outstanding sums due for Services already provided and any applicable cancellation or termination charges.

20. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

21. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or regulatory body of competent jurisdiction, such provision shall be removed or limited to the minimum extent necessary. The remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms and Conditions, together with any written service agreement or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services. They supersede any prior understandings, agreements, or representations, whether oral or written.

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.