Cleaners Edgware Privacy Policy

This Privacy Policy explains how Cleaners Edgware collects, uses, stores and protects personal data relating to our customers and prospective customers in the Edgware area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.

This Privacy Policy applies to all Cleaners Edgware customers and service users in the area, including individuals who make enquiries, request quotes, place bookings, or otherwise interact with us in connection with our cleaning services.

Who we are and scope of this policy

Cleaners Edgware is a cleaning service provider operating in the Edgware area. In relation to the personal data described in this Privacy Policy, Cleaners Edgware acts as a data controller, meaning we determine the purposes and means of processing your personal data.

This Privacy Policy covers personal data we collect directly from you, from your use of our services, and from limited third party sources where applicable and lawful.

Personal data we collect

We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:

Identification and contact details, such as your name, address, postcode, and other contact details you choose to provide so that we can communicate with you and provide our services.

Service and booking information, such as details of properties to be cleaned, access arrangements, dates and times of bookings, and any relevant instructions or preferences you provide regarding the services.

Billing and payment information, such as billing address and details related to payments and transaction history. Payment card data may be processed by our payment service providers rather than directly by us.

Communication records, such as information included in enquiries, quotes, feedback, complaints and any correspondence you have with us by telephone, online forms, or other communication channels.

Usage and technical data, where applicable, such as information generated through your use of our website or online booking tools, including device data and basic analytics information, to the extent that this constitutes personal data.

How we collect personal data

We collect personal data through various channels, including when you contact us to request information or a quote, when you make a booking, when you communicate with us about your services, when you provide feedback or reviews, and when you use our website or digital tools.

Where necessary and lawful, we may also obtain limited personal data from third party service providers, such as payment processors, as part of delivering and managing your bookings and payments.

Lawful bases for processing personal data

We will only process your personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contract. We process personal data where it is necessary to enter into or perform a contract with you, including handling your enquiries, providing quotes, confirming bookings, supplying cleaning services, and managing payments and customer care.

Legitimate interests. We process personal data where it is necessary for our legitimate interests or those of a third party, and where those interests are not overridden by your rights and freedoms. This may include managing and improving our services, maintaining business records, preventing and detecting fraud, ensuring the security of our staff and customers, and responding to enquiries and feedback.

Legal obligations. We process personal data where it is necessary to comply with legal and regulatory obligations, for example in relation to accounting, tax, or responding to lawful requests from public authorities.

Consent. In some cases, we may rely on your consent, for example for certain types of direct marketing communications where consent is required. Where we use consent as a lawful basis, you have the right to withdraw that consent at any time.

How we use your personal data

We may use your personal data for the following purposes:

To respond to your enquiries and provide information about our services.

To prepare and send you quotes and proposals.

To create and manage your bookings and deliver the cleaning services you request.

To communicate with you about your services, including reminders, updates and follow up messages.

To process payments, issue invoices, receipts and manage any refunds or adjustments.

To handle complaints, disputes, service queries and customer support matters.

To maintain accurate internal records and manage our business operations.

To improve our services, including by analysing feedback and usage trends where permitted.

To send you information about our services that may be of interest to you, where this is lawful and you have not objected.

To comply with legal obligations and to establish, exercise or defend legal claims.

Data retention periods

We only keep personal data for as long as is reasonably necessary for the purposes described in this Privacy Policy, or as required to comply with legal, accounting or reporting obligations.

In general, we keep customer and booking records for a period that allows us to manage ongoing services, address queries and complaints, and comply with legal requirements. After this period, personal data is securely deleted, anonymised, or archived where required for legal reasons.

The exact retention period may vary depending on the type of data, the nature of your relationship with us, and the applicable legal obligations. We regularly review the personal data we hold and safely dispose of data that is no longer needed.

Sharing personal data and use of processors

We do not sell your personal data. We may share personal data with third parties where necessary and lawful, including:

Service providers acting as data processors who support our operations, such as providers of booking and scheduling tools, customer relationship management systems, payment processing services, and secure data storage or IT support. These processors may only process your personal data in accordance with our instructions and must implement appropriate security measures.

Professional advisers, such as accountants or legal advisers, where necessary for the management of our business and compliance with legal obligations.

Public authorities, regulators or law enforcement agencies, where we are legally required to disclose personal data, or where disclosure is necessary to protect our rights or the rights of others.

Where we use data processors, we enter into appropriate data processing agreements requiring them to handle your personal data in compliance with data protection laws, to keep it secure, and not to use it for their own purposes.

International data transfers

Where personal data is processed outside the United Kingdom or the European Economic Area by our service providers, we will take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on an adequacy decision, to ensure that your personal data remains protected in line with applicable data protection laws.

How we protect your personal data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. These measures include access controls, secure storage arrangements, and appropriate policies and procedures to manage data protection and information security.

While we work to protect your personal data, no transmission or storage system can be guaranteed to be fully secure. We maintain our security measures under regular review and seek to keep them aligned with good industry practice.

Your data protection rights

Under data protection law, you have a range of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data.

Right to restriction of processing. In certain situations, you have the right to request that we limit how we use your personal data.

Right to data portability. In some cases, you have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transfer it to another controller, where technically feasible.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as a lawful basis, as well as the right to object at any time to the use of your personal data for direct marketing purposes.

Right to withdraw consent. Where we rely on consent to process your personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, we may need to verify your identity before responding to your request to protect your information. We aim to respond within the time limits set by data protection law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us so that we can address your concerns. You also have the right to lodge a complaint with a data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updates will be effective when the revised version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.

This Privacy Policy applies to all Cleaners Edgware customers and service users in the Edgware area and is intended to provide clear information about how we manage and protect your personal data.